30 Day Satisfaction Guarantee: (Furniture & Accessories)

• If you are not satisfied with your purchase, we offer a one-time reselection or refund within 30 days of receiving your merchandise.

• Returns must be in original, clean condition in order to receive full credit. Excludes Clearance, Delivery Fees and certain Special Order products as noted on sales invoice.

30 Day One-Time Exchange (Mattress & Pillows)

• Mattresses and pillows purchased with a qualifying mattress protector or pillow protector, on the same invoice, are eligible for a one-time exchange within 30 days under the following terms.

• All returns must be 100% clean and stain free. 

• A $149 re-select fee will apply to mattress exchanges

• Delivery fees apply to any reselection. 

• Mattresses and pillows purchased without a protector, and sheets that have been opened, are not eligible for return or exchange.

365 Night "Love Your Mattress" Guarantee

• Mattresses purchased with a qualifying Premium Bedding Package on the same invoice are eligible for a one-time exchange within 365 days.

• It is highly recommended to sleep on your new mattress for at least 30 days before exchanging.as it is very common to take some time to get used to any new mattress, and the exchange option is one-time only. 

• All returns must be 100% clean and stain free. 

• A $149 re-select fee will apply to mattress exchanges. 

• Delivery Fees apply to any reselection.

• All mattress brands require their mattresses must be stain-free and have proper frame support to assure warranty service. Sleep Store offers protectors and frames that will ensure you are protected. We will not be able to accept exchanges or service warranties for any mattress that does not meet manufacturer requirements for cleanliness or proper support.

Clearance Merchandise

• Warranties do not apply to merchandise that is sold as Clearance. All Clearance products are sold in “as is” condition and cannot be returned or exchanged after pick up or delivery.

"Risk Free 4 Year Peace of Mind" Benefit Plan

• For further protection from life’s mishaps, an optional 4 Year Benefit Plan is available at the time of purchase.  Give yourself peace of mind knowing you’ll be covered against accidental damage, rips, cuts, stains and tears as well as coverage for most electronics for 4 full years after delivery OR you’ll get a portion of your investment back in a Gift Card.  See store for details.